7-Day Return Window
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 7 days of the delivery date for a full refund or exchange.
Eligibility Requirements
To be eligible for a return, your item must meet the following conditions:
- Item must be unused and in its original condition
- Item must be in the original packaging
- A receipt or proof of purchase is required
- Item must not be on the non-returnable list (see below)
Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
- Spa pillows and headrests
- Chemical testing supplies that have been opened
- Items marked as "Final Sale" or "Clearance"
- Gift cards
- Customized or personalized items
How to Initiate a Return
To start a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with a Return Authorization (RA) number and return shipping instructions.
Return Shipping
The customer is responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item). We recommend using a trackable shipping service for your return.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be processed within 5-10 business days to the original payment method. See our Refund Policy for more details.
Exchanges
If you need to exchange an item for a different size or variant, please initiate a return as described above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] with photos of the damage. We will arrange a replacement or refund at no additional cost to you.