Refund Eligibility
Refunds are issued for returned items that meet the criteria outlined in our Returns Policy. Items must be returned within the 7-day return window and in unused, original condition.
Refund Process
- Initiate a return by contacting [email protected] with your order number
- Receive a Return Authorization (RA) number and return instructions
- Ship the item back to the address provided
- We inspect the returned item upon arrival
- Refund is approved and processed to the original payment method
Refund Timeframes
Once a refund is approved, the processing time depends on your payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Apple Pay / Google Pay: 5-10 business days
- Gift Cards: 1-2 business days
Please note that your bank or credit card issuer may take additional time to post the refund to your account.
Partial Refunds
In certain cases, partial refunds may be issued:
- Items returned with missing parts or accessories
- Items returned with visible signs of use beyond inspection
- Items returned damaged due to improper packaging by the customer
Order Cancellations
Orders can be cancelled free of charge if the request is made before the order has shipped. To cancel an order, contact [email protected] immediately. If the order has already shipped, you will need to follow the standard return process.
Late or Missing Refunds
If you have not received your refund after 10 business days, please check your bank account, contact your bank or credit card issuer, or contact us at [email protected] for assistance.